SHIPPING POLICY

* Please note, due to the regulation of international shipment of our carrier, we do not accept P.O.Box address. Also, we can not ship package to some area of different country, order to these area will be canceled manually. Please check our NON SERVICE AREAS section.

 

SHIPPING COST

Free shipping on all order over $100 (exclusion applied). For order under $100, shipping cost are calculated on the checkout page and is dependent in the delivery location and the weight of the products you choose.

 

SHIPPING TIME

Our processing time is 7-15 business days for regular order. During high volume times or sales, it may take slightly longer. Pre-orders will start to ship on the designated start ship date. Pre ordered items and regular items in the same order will ship together at the same time.

 

ESTIMATED DELIVERY DATE

All order is shipped from China, it normally takes 7-14 business days to reach the final destination.

 

Custom & Taxes

Buyers are responsible for any custom charges and import taxes that may apply. In the circumstance that customs & import duty is required, this payment is to be made by the buyer prior to receiving the goods. These charges are totally out of control of KRYPTEIN COSMETICS and we do not hold any liability in paying these fees. KRYPTEIN COSMETICS are not responsible for delays due to customs.

If the customs duty is not paid, your order will be returned to KRYPTEIN COSMETICS premises and a shipping handling fee will be deducted from your refund. We MUST receive your package back before processing a refund.

 

INVALID ADDRESS

Please ensure your shipping address is correct before ordering. KRYPTEIN COSMETICS will not be held responsible for shipping to an address that was incorrectly provided. Any order ships to invalid address will be returned to sender, we MUST receive your package back before processing a refund, and any fee is incurred during this process will be deducted from your refund.

 

LOST, STOLEN & DAMAGE PACKAGES

Unfortunately, we are not responsible for any damage, loss or theft, please choose Route Packages Protection at checkout. However, if any damage/loss/theft happen, please contact our customer service team at krypteincosmetics@outlook.com and file a claim to the carrier.

NON-SERVICE AREA:

ALL P.O.BOX address is not acceptable

United States

  • Puerto Rico, Virgin Islands ( Post code starts with: 006-009 )
  • Hawaii, Guam ( Post code starts with: 967-969 )
  • Alaska ( Post code with 995-999 )

United Kingdom

  • Post code starts with JE is not acceptable.

France

  • Post code starts with 97, 98, 00 is not acceptable.
  • Address with armee is not acceptable.
  • Post code 00100 and 00200 is not acceptable.

Spain

  • Post code starts with 07, 35, 38, 51-99 is not acceptable.

Austria

  • Post code 6991, 6992, 6993, 6691 is not acceptable.

Portugal

  • Post code starts with 9 is not acceptable.